On May 14, 2022, the electronic workshop of SmartGen was busy as usual.
At 9 o’clock, the quality center received feedback: a product was sporadically burned out during the debugging process. The reason was not yet clear, and we needed to check and analyze it as soon as possible!
After the quality personnel and process personnel arrived at the production site for the first time, they immediately checked the 4M1E on the site, but the abnormal reasons could not be locked. The on-site engineer immediately contacted the technical personnel and R&D personnel to check the problem at the site. A five-person research team was quickly formed to devote themselves to the research and analysis of failed products.
Finally, the reason for the abnormality was locked around 7 o’clock in the evening. It was because of improper assembly process that caused a certain device to be stressed during assembly, and eventually the device was damaged due to the uncertainty of force!
After a day of check, everyone was a little tired, but you could still see the sense of achievement that came from the heart after finding the true cause from everyone’s smiling faces!
However, what they completely ignored was that today was a day off, a day when they could relax……
After the problem was locked, the next step was to optimize the product process. After careful consideration by technical, R&D, process, and quality personnel, the product optimization plan had been initially determined, but the implementation of the plan still required test results and data to verify its reliability. While everyone was conducting experiments in an orderly manner, news came from the supply chain that the customer wanted the company to send out the products on the morning of May 19!
This time requirement had undoubtedly tightened the nerve strings of the five-person research team. According to the schedule of the test, the fastest completion would be on the afternoon of May 19, which couldn’t meet the delivery date. The delivery time must be guaranteed, but the reliability of quality should not be sloppy. Everyone was in a dilemma again……
The technical center made a decisive decision: the delivery time must be met, and the quality must be guaranteed! They immediately arranged the test personnel to carry out the verification of all test items overnight!
That night, when we were all asleep, only the lights in the laboratory were still on, the equipment was still roaring, and the testers were still carefully recording the test data.
The shimmer flashed into the darkness, that was the determination of SmartGeners to stick to the quality, and that was the confidence of SmartGeners’ commitment to the customers.
Finally, the testers completed all the test items at 5:00 am on May 19, and the quality engineer also arrived at the company at 7:00 am to inspect the products after testing. It has been verified that the optimized process met the product standard requirements. On the morning of May 19, the product was sent out successfully!
Continuous improvement, teamwork creates value. That is the determination of SmartGeners to stick to the quality. From product design to delivery to customers, the quality assurance team is like a ship that has gone through storms but still firmly pursues perfection. On this ship, there are you, me, and the quality bottom line that we guard together, which will surely help us reach the other side of perfect quality!
